Returns & Refund Policy

 

Thanks for shopping at Proactiv Malaysia

If you are not entirely satisfied with your purchase, we're here to help.


Returns

  • You have 30 (change this) calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you 
of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, feel free to contact us.

CONTACT US

Contact: 03-88880000

Email: info@proactiv.com.my

Galaxy Ampang Mall (G90)

Taman Dagang, Jalan Dagang 5

68000 Ampang

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